Contact center employee burnout can cause the following problems

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Explain to all operators what tone of voice can be used and what should not. Also, to better understand at what points clients leave, you can analyze the history of dialogues in the LiveTex personal account in the "history" section. This way, you will understand what else can be added to the communication script.
Employee burnout



decreased quality of india mobile phone numbers database customer service due to fatigue and emotional exhaustion of staff;
increased staff turnover as employees seek more comfortable working conditions;
decreased motivation and productivity, which negatively affects the company's efficiency;

Tips from LiveTex: How to Help Prevent Help Desk Employee Burnout

Use RMO tools to reduce routine actions and simplify work with requests

Monotonous repetitive actions can "kill" initiative and interest even in the most enthusiastic employee. The unified operator application (UOA - operator workstation) from LiveTex and its tools help reduce the number of routine actions and focus on solving customer issues. Firstly, UOA allows operators to work in one window with different channels. Thanks to this, there is no need to switch between different interfaces, which makes the operator's work more comfortable, since all customer messages from different sources come to one place. Quick messages will allow you not to type the same text every time, but to send a template immediately using "hot keys". And for convenient work with new messages, the application has a timer that will remind you of an unanswered request, which will reduce the percentage of missed applications. In order not to double-check the text for errors yourself, there is a built-in spell checker that will suggest the correct spelling. With the peek function, the operator will see what the client is writing before sending the message, allowing you to understand the topic of the question in advance. In addition, UOA has the ability to automatically close the chat after a specified period of time.