Cancel, refund and replenish orders from known bots and scammers

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Nihan089
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Joined: Mon Dec 23, 2024 3:23 am

Cancel, refund and replenish orders from known bots and scammers

Post by Nihan089 »

7.
Bots and scammers are an unwanted effect of having quick sales or exclusive and unique products. You should also be prepared for them during high-demand times, such as Black Friday, Cyber ​​Monday or the Christmas season.

Flow is here to help you tackle them. Set up this template where you only need the email or IP addresses of known resellers. Then, if a blocked buyer places an order, Flow automatically cancels it and replenishes the item in your inventory, giving your customers more opportunities to purchase your products.

Cancel, refund and replenish orders from known bots and scammers

8. Check compliance status after a specified number of days
According to the 2022 Future of Shipping and Logistics Report, 58% of online shoppers expect free next-day delivery. This means brands need to fulfill orders faster than ever. And if something goes wrong, you need to resolve the issue quickly and contact the customer to keep them informed.

The Compliance Check template helps you manage this process more efficiently. With this template, you will automatically receive an alert via Slack if an order has not been completed within two days.

Details of delayed orders are also recorded in a spreadsheet. As a result, you will always be aware of slow and late orders, and have the opportunity to proactively reach out to your customers to manage or remedy the experience.

Track and send a message if an order is not shipped within 2 days

9. Track special orders based on specific conditions
Managing and labeling special orders manually can be a time-consuming and inefficient process, sometimes requiring coordination between multiple parties, which can lead to human error.

The Track Special Orders Based on Certain Conditions template automatically adds tags to orders when a specific type of order is placed and sends you a notification. You can use operators and conditions for different cases, such as these:

The customer's email address includes “.edu” or your domain name
A specific discount code is used (or not) for a segment
Orders that come from a specific sales channel
Orders originating (or not) from a specific billing country
Customers whose purchase is tax exempt
The price of the shipping method is free
Specific payment gateways are used
Order discounts exceed a set threshold
You can customize this process in multiple canada whatsapp group ways to fit your business needs.

Track special orders based on specific conditions

10. Get information about your returns
Returns offer an opportunity to improve the customer experience and build a loyal customer base for your brand. In fact, shoppers who are satisfied with a business’s returns process are likely to purchase again.

With this process, you can tag customers who have spent more than €100 on an order. You could then create a support ticket to specifically follow up with that customer to see why they were unhappy with the products or experience and understand how you can improve.

Label and create a support ticket after a return

Shopify Flow’s easy-to-use, customizable templates help you streamline your administrative tasks and reclaim your most valuable resource: time. Start using Flow today to automate your back-office tasks so you can get more done and focus on growing your business.
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