access to customer data in real time, you can personalize interactions based on the customer’s history and preferences. It can help you to build strong relationships with customers and increase their loyalty to the brand.
Increased Productivity:-
Customer data is readily available and agents can reduce the time spent on administrative tasks such as data entry and searching for customer information. It can help you to focus on providing excellent customer service and increasing productivity.
Improved Customer Experience:-
By integrating Amazon Connect with Zoho CRM, you can provide reason to take our service a seamless experience to your customers, from the first interactions to post-sales support. This can help you to build a reputation for excellent customer service and increase customer satisfaction.
Better Insights into Customer Behaviour:-
With call logs and recordings stored in Zoho CRM, your business can gain insights into customer behavior, preferences, and needs. This information can be used to improve products and services, develop targeted marketing campaigns, and make data-driven business decisions.
Setup Amazon Connect Integration
You may begin every sales conversation with Amazon Connect for Zoho PhoneBridge directly inside your CRM. Better communication is assured by being able to immediately examine the caller’s information.
Please check the following before proceeding:
An Amazon Web Services (AWS) account is required.
Moreover, your Amazon Web services account needs to be set up with the Amazon Connect Instance.
The Amazon Connect Connection can only be enabled by the Zoho CRM account administrator.
The login information for each user in the Zoho CRM organization account will be different.
To Configure Amazon Connect in Zoho CRM, You must:
Allow Amazon Connect Integration
Log in to your Amazon Connect account via Zoho CRM.