Optimizing communication within each channel
Posted: Wed Jan 22, 2025 6:50 am
The customer journey in this field often starts online. The consumer searches for an insurer or advisor that suits their needs and then contacts them, for example by registering on the website, by phone, WhatsApp , SMS or chat. On the one hand, the contact channel chosen depends on the consumer's preferences. On the other hand, it depends on the channels offered by the insurer. Do research on the channels preferred by consumers and make sure you offer them these contact options.
Chatbot for optimal customer contact
Do consumers mostly contact you via chat? A morocco telegram number database chatbot can be a smart solution to optimize customer contact. This tool allows you to answer questions faster and easier. In fact, many large companies have already implemented a chatbot together with CM.com . In doing so, these insurers have exploited technological opportunities to transform traditional business processes.
A good example is asr 's user-friendly chatbot . Thanks to this chatbot, 85% of website users find answers to their questions. In addition, asr's NPS increased by 40 points.
Digital insurance contract
The next step to improve the customer journey is to offer digital conversion opportunities. For example, are your (potential) customers trying to contact you via WhatsApp ? Of course, it would be ideal to be able to take out insurance within the chat. For this purpose, it is useful to be able to share a digital quote or a payment link within the same channel. This allows you to facilitate the customer and create a direct connection.
Chatbot for optimal customer contact
Do consumers mostly contact you via chat? A morocco telegram number database chatbot can be a smart solution to optimize customer contact. This tool allows you to answer questions faster and easier. In fact, many large companies have already implemented a chatbot together with CM.com . In doing so, these insurers have exploited technological opportunities to transform traditional business processes.
A good example is asr 's user-friendly chatbot . Thanks to this chatbot, 85% of website users find answers to their questions. In addition, asr's NPS increased by 40 points.
Digital insurance contract
The next step to improve the customer journey is to offer digital conversion opportunities. For example, are your (potential) customers trying to contact you via WhatsApp ? Of course, it would be ideal to be able to take out insurance within the chat. For this purpose, it is useful to be able to share a digital quote or a payment link within the same channel. This allows you to facilitate the customer and create a direct connection.