Features chatbot Live customer service
Posted: Thu Jan 23, 2025 6:32 am
Using the Super 8 customer service function as a usage scenario, when customers inquire online from LINE OA or FB and other communities, the chatbot will provide services first. As long as the robot's process is set up, it can automatically answer some common questions for the brand. Questions can even be automatically categorized.
If you encounter a problem that is too complex or too personal, and the chatbot cannot solve it, the problem will be transferred to a real customer service person to respond. When the chatbot is converted into a human customer service, both can be online at the same time and switch freely, making the customer service process smoother!
Reply time Reply to messages instantly Only 99 acres phone number data reply to messages during working hours
Reply accuracy Standard unified answer Respond to different questions with different answers
Number of people served Can reply to multiple people’s questions at the same time Only one customer can be served at a time
cost lower in the long run If the service volume is large, the budget will increase significantly
efficiency Accurate and efficient There may be human error
If you encounter a problem that is too complex or too personal, and the chatbot cannot solve it, the problem will be transferred to a real customer service person to respond. When the chatbot is converted into a human customer service, both can be online at the same time and switch freely, making the customer service process smoother!
Reply time Reply to messages instantly Only 99 acres phone number data reply to messages during working hours
Reply accuracy Standard unified answer Respond to different questions with different answers
Number of people served Can reply to multiple people’s questions at the same time Only one customer can be served at a time
cost lower in the long run If the service volume is large, the budget will increase significantly
efficiency Accurate and efficient There may be human error