Some examples of how to respond to a fake review
Posted: Sun Dec 22, 2024 6:30 am
Promotion of competitors:
A review that focuses excessively on highlighting the competition and their excellent services, rather than truly evaluating your business, may be indicative of an unreliable review or unfair competition.
«This restaurant is very bad, you should vietnam phone number visit DgdHD Restaurant instead, which will offer you the best dishes in the area.»
4. Unrelated content:
If the content of the review is completely out of context and has no relation to the products or services you offer, it is likely spam. For example, if you run a restaurant and a Google My Business review mentions a travel agency or a dating site.
Is it better to respond to a negative review, even if it is fake?
Once you have reported the review, it is best to respond publicly, respectfully but pointing out to other users that it is a false opinion . Do not respond directly, indicating that it is a false review. At a communication level, there are tools to convey this idea, without being too abrupt or aggressive.
We are very sorry for your assessment, but that day we did not find any record that matches what you mentioned. Could you provide us with some details by writing to us at the account xxx@…? Thank you” – We are certain that it was not our client
“We did not find any record of what you mentioned. Could you write to us at xxx@… giving us some specific information to locate the incident you mention? Thank you” – We are certain that it was not our client
A review that focuses excessively on highlighting the competition and their excellent services, rather than truly evaluating your business, may be indicative of an unreliable review or unfair competition.
«This restaurant is very bad, you should vietnam phone number visit DgdHD Restaurant instead, which will offer you the best dishes in the area.»
4. Unrelated content:
If the content of the review is completely out of context and has no relation to the products or services you offer, it is likely spam. For example, if you run a restaurant and a Google My Business review mentions a travel agency or a dating site.
Is it better to respond to a negative review, even if it is fake?
Once you have reported the review, it is best to respond publicly, respectfully but pointing out to other users that it is a false opinion . Do not respond directly, indicating that it is a false review. At a communication level, there are tools to convey this idea, without being too abrupt or aggressive.
We are very sorry for your assessment, but that day we did not find any record that matches what you mentioned. Could you provide us with some details by writing to us at the account xxx@…? Thank you” – We are certain that it was not our client
“We did not find any record of what you mentioned. Could you write to us at xxx@… giving us some specific information to locate the incident you mention? Thank you” – We are certain that it was not our client