I immediately type in a new request, the driver hopes that he will be assigned. Yes, everything is fine, I can stay seated. Let's drive. I say "sorry", he says "no problem". I immediately get a payment app from Uber. About that first ride, forty meters. Since it is a short ride, I am charged the standard minimum price of €5. On top of that the Surge of 2.2.
€11,- was charged to my credit card. For the next six-and-a-half minute ride another €40,- Well. Surge is relentless. Expensive stupidity, let's say. It's not even easy to send Uber an email. Many pre-filled reasons why you would like to be given a refund , but none of them I can use. "Someone else took my trip" , "My driver made an unrequested stop" , "I had a different issue with my charge" , none of them for me. With some searching I found an open text box, sent a message. Within 12 hours I had a refund.
Three examples in three weeks. All of them have to do with the cooperation between people and systems. People who know nothing about systems or people who have to correct the deaf or unreasonable behavior of systems.
It remains an interplay, the cooperation between system and human. You would think that there are easy algorithms to formulate that preventively expose a possible misunderstanding. In the Uber example: if "(ride <100 meters) AND (same customer has a ride in the same taxi immediately afterwards) THEN (consider it as one ride)". That should be possible, right?
It remains an interplay, the cooperation between system and person.
The convenience of the public transport card is russian phone number list great if you do everything right. No fiddling with money, automatic top-up of your balance, don't forget to check out, the challenge is in the reaction when something goes wrong.
The convenience of a mailbot is great, as long as you respond well to answers. The convenience of getting an Uber is rightly a best practice : the challenge is in the exception of the perfect flow.
People and systems, they can never do without each other. The exception is the challenge. People will always be needed to make systems better, and there will always be systems that challenge people to improve themselves.
Not only the number of apps, but also the revenue has increased significantly in recent years. For comparison: the first hour of 2017, the App Store generated 4.9 million dollars in revenue. This is more than the total revenue of 2008! The growth of the app market is also reflected in the fact that the advertising budget for app installations increases by around 30 million per year . This article maps out the most important developments and app trends for 2018.