Boost Productivity with SD-WAN

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2. Cloud-based UC
More and more companies will consider a cloud-based UCaaS solution to meet their communication and collaboration needs instead of an on-premises UC solution. UCaaS saves companies money and supports mobile and home working. It is also scalable and more secure.

With the growing popularity of cloud-based UCaaS platforms, we should expect a proportional increase in the popularity of software-defined wide area networks (SD-WAN). UCaaS and SD-WAN are a powerful pair for securely hosting increased cloud traffic, reducing latency, jitter, dropped calls, and other issues that arise from bandwidth congestion. SD-WAN scans cloud traffic and automatically remediates issues, ensuring a consistently optimal UCaaS user experience. It also makes the network hong kong mobile database secure by segmenting cloud traffic by application.

4. Personalized customer interactions
UCaaS includes not only internal applications for employee communications but also external applications. It is increasingly used to build and strengthen relationships between companies and their customers. Contact Centers as a Service (CCaaS) is a specific application of UC that provides a single hub for customer communication via bots, chats, social media, text messages, and mobile apps. This makes companies more open to solving customer problems and provides a consistent customer experience across all communication channels.

CCaaS incorporates data from internal and external systems such as CRM tools and generates business intelligence on sales KPIs, customer behavior, etc. The data generated through CCaaS interactions in turn enables information sharing between employees and teams within UCaaS.

5. Security
UC platforms allow employees to collaborate using a wide range of tools, devices, and systems across ever-growing networks. They provide workers with more flexibility, but at the same time, they provide more opportunities for hackers. The increasingly common BYOD and work-from-home models create a constant and growing demand for UC platform security to address risks and vulnerabilities such as hacked teleconferences or data leaks when exchanging information via voice, chat, etc. UCaaS providers, in turn, will respond to the ever-changing security landscape by offering more security features that are targeted at specific industries.