Response times of the property management to messages or calls
Posted: Tue Feb 11, 2025 5:21 am
In most cases, communication works well: 66% say that the property management responds within a few minutes to a maximum of one day. However, this still leaves 34% who have to wait a few days to more than a month for a response.
Long waiting times can lead to frustration for the tenant and negative consequences for the landlord, such as a rent reduction or withholding of rent, particularly in the case of acute defects such as a burst water pipe or a defective heating system.
Business tip:
To prevent this from happening, landlords should comply with their maintenance obligationsmexico telegram data (regulated in § 535 BGB and § 538 BGB). With the help of maintenance software, the tracking and planning of maintenance activities can be automated.
Technology offering can alleviate discontent over rent increases
Rent increases are an additional financial burden for many tenants, leading to frustration, and a solid range of digital tools can have a positive impact. For example, 23% say their rent has increased by 5% to almost 10% in the last 12 months, and 17% report a rent increase of 10% to almost 15%.
One solution to avoid a rent increase would be to buy a property. However, respondents have different reasons for renting rather than buying. Most (54%) cannot afford to buy, 25% do not want to take on the responsibility of owning a property and 19% prefer the flexibility of renting.
Long waiting times can lead to frustration for the tenant and negative consequences for the landlord, such as a rent reduction or withholding of rent, particularly in the case of acute defects such as a burst water pipe or a defective heating system.
Business tip:
To prevent this from happening, landlords should comply with their maintenance obligationsmexico telegram data (regulated in § 535 BGB and § 538 BGB). With the help of maintenance software, the tracking and planning of maintenance activities can be automated.
Technology offering can alleviate discontent over rent increases
Rent increases are an additional financial burden for many tenants, leading to frustration, and a solid range of digital tools can have a positive impact. For example, 23% say their rent has increased by 5% to almost 10% in the last 12 months, and 17% report a rent increase of 10% to almost 15%.
One solution to avoid a rent increase would be to buy a property. However, respondents have different reasons for renting rather than buying. Most (54%) cannot afford to buy, 25% do not want to take on the responsibility of owning a property and 19% prefer the flexibility of renting.