As a business owner, you will find these key features essential to improving your customer support
Posted: Tue Feb 11, 2025 8:09 am
Live Chat: Quickly respond to your customers' questions via live chat and get immediate help. Full customization: Customize the chat widget to match your business's style and branding and ensure seamless integration with your website.
3. Notifications: Stay informed of all incoming messages via emails and push notifications so you never miss an important message.
4. Team Collaboration: Improve the way your team works by assigning chats and sharing private notes for effective customer support collaboration.
5. Mobile Apps: Provide support on the go with native mobile apps for iOS and Android devices so you can help customers wherever you are.
6. Segmentation: Categorize and label conversations using specific criteria for personalized support tailored to each customer's needs.
7. Multilingual Support: Communicate with visitors in their preferred afghanistan phone number list language with support for over 20 languages to improve communication.
8. Multi-platform support: Use Chatway live chat on multiple platforms, such asShopify, WordPress, Wix, Duda, and more, ensuring consistent support across all your channels.
9. Analytics: Get insights into your support activities to better understand customer interactions and improve the quality of your services.
10. Email and Messenger Integration: Consolidate chats from Messenger and email into a single dashboard to make it easier for your support team to efficiently manage all customer communications.
What makes Chatway a better web live chat than Tawk.to?
Team collaboration with private notes
Chatway offers a feature called private in-chat notes that facilitates collaboration between support teams. This feature allows team members to leave notes during ongoing chats with customers or visitors, while Tawk.to lacks this feature.
3. Notifications: Stay informed of all incoming messages via emails and push notifications so you never miss an important message.
4. Team Collaboration: Improve the way your team works by assigning chats and sharing private notes for effective customer support collaboration.
5. Mobile Apps: Provide support on the go with native mobile apps for iOS and Android devices so you can help customers wherever you are.
6. Segmentation: Categorize and label conversations using specific criteria for personalized support tailored to each customer's needs.
7. Multilingual Support: Communicate with visitors in their preferred afghanistan phone number list language with support for over 20 languages to improve communication.
8. Multi-platform support: Use Chatway live chat on multiple platforms, such asShopify, WordPress, Wix, Duda, and more, ensuring consistent support across all your channels.
9. Analytics: Get insights into your support activities to better understand customer interactions and improve the quality of your services.
10. Email and Messenger Integration: Consolidate chats from Messenger and email into a single dashboard to make it easier for your support team to efficiently manage all customer communications.
What makes Chatway a better web live chat than Tawk.to?
Team collaboration with private notes
Chatway offers a feature called private in-chat notes that facilitates collaboration between support teams. This feature allows team members to leave notes during ongoing chats with customers or visitors, while Tawk.to lacks this feature.