You will be able to analyze the time
Posted: Thu Feb 13, 2025 10:01 am
NumeroVerde800 provides you with very precise statistics.
Thanks to the NumeroVerde800 Control Panel you can collect useful data to establish the effectiveness and efficiency of your customer service . For example, you can know from which region or city the calls come (from landlines).
This will help you understand, for example, if there are student data problems to resolve with your sales agents in that territory.
With NumeroVerde800 you can automatically route calls , setting up to 20 different numbers: if the operator is busy, the system will automatically forward the call to the next number, avoiding long waiting queues for the customer.
In addition, to resolve the issues, because you will know exactly the day, time and duration of the conversation and which operator handled the call. Analyzing this type of statistics will allow you to establish whether the people who deal with your customer care are the most suitable and whether it is necessary to intervene to improve your customer service.
Thanks to the NumeroVerde800 Control Panel you can collect useful data to establish the effectiveness and efficiency of your customer service . For example, you can know from which region or city the calls come (from landlines).
This will help you understand, for example, if there are student data problems to resolve with your sales agents in that territory.
With NumeroVerde800 you can automatically route calls , setting up to 20 different numbers: if the operator is busy, the system will automatically forward the call to the next number, avoiding long waiting queues for the customer.
In addition, to resolve the issues, because you will know exactly the day, time and duration of the conversation and which operator handled the call. Analyzing this type of statistics will allow you to establish whether the people who deal with your customer care are the most suitable and whether it is necessary to intervene to improve your customer service.