End of dialogue
Posted: Mon Dec 23, 2024 8:18 am
If you have reached this stage of the script, then the negotiations were successful and the script has proven its effectiveness.
A telephone sales manager should remember about clients who do not know how to refuse directly. Such people are ready to listen, demonstrate interest, provide an email address, but search phone numbers in lebanon they will not consider your offer. To minimize possible risks, record the client's consent and agree on the next stage of negotiations.
Example :
- Ivan Nikolaevich, then tomorrow at 15:30 a manager of our company will come to you for... You will discuss our offer and the possibility of cooperation with him.
Then say goodbye to the client. Do it as politely as possible. For example: "Ivan Nikolaevich, thank you for the conversation. Good evening to you."
End of dialogue
Cold Calling Script Examples
Now let's look at a sample script for calls. This is a template that needs to be adapted to your commercial offer. In this work, there can't be one solution for all cases, since each company and product has its own characteristics.
Scenario "How to bypass the secretary and reach the decision maker"
Script stage Script Script
Greetings — Hello! Is this *Client's company name*? How can I address you?
Then we try to get the contact of the person responsible for the decisions:
— *Name of the client representative*, my name is *Your name*, the company is *Name of your company*. Who can I talk to about *your company's products*?
Presentation and assessment of the situation
Purpose of the call The client's secretary may ask you for certain information. Let's look at what you should answer to such questions.
Example 1.
- What do you want to suggest?
— *Secretary's name*, I'm not offering anything yet, I'm calling about *name your service/product*. I need to discuss this with a specialist who deals with such issues. Connect us, please!
Example 2.
— Do you work with our company?
— *Secretary's name*, our company is starting to work with you. Please connect me to *Manager's name*.
Example 3.
— I don’t know who is doing this.
— Usually in organizations, such issues are handled by *job title 1* or *job title 2*. Are there such people working in your company?
Working with objections Possible objections from the client’s representative (secretary):
1. Send your proposal by email.
Your answers:
- Our company does not do fan mailings. (pause) We are a serious company with a name and reputation in the market. Before making an offer for your organization, I must discuss it with your management.
— Agreed, *Secretary's name*! I'm writing down the manager's email address. (Write down the email). What's his name? (Write down the decision maker's last name, first name, and patronymic). What's his position, please? (Write down the decision maker's position).
A telephone sales manager should remember about clients who do not know how to refuse directly. Such people are ready to listen, demonstrate interest, provide an email address, but search phone numbers in lebanon they will not consider your offer. To minimize possible risks, record the client's consent and agree on the next stage of negotiations.
Example :
- Ivan Nikolaevich, then tomorrow at 15:30 a manager of our company will come to you for... You will discuss our offer and the possibility of cooperation with him.
Then say goodbye to the client. Do it as politely as possible. For example: "Ivan Nikolaevich, thank you for the conversation. Good evening to you."
End of dialogue
Cold Calling Script Examples
Now let's look at a sample script for calls. This is a template that needs to be adapted to your commercial offer. In this work, there can't be one solution for all cases, since each company and product has its own characteristics.
Scenario "How to bypass the secretary and reach the decision maker"
Script stage Script Script
Greetings — Hello! Is this *Client's company name*? How can I address you?
Then we try to get the contact of the person responsible for the decisions:
— *Name of the client representative*, my name is *Your name*, the company is *Name of your company*. Who can I talk to about *your company's products*?
Presentation and assessment of the situation
Purpose of the call The client's secretary may ask you for certain information. Let's look at what you should answer to such questions.
Example 1.
- What do you want to suggest?
— *Secretary's name*, I'm not offering anything yet, I'm calling about *name your service/product*. I need to discuss this with a specialist who deals with such issues. Connect us, please!
Example 2.
— Do you work with our company?
— *Secretary's name*, our company is starting to work with you. Please connect me to *Manager's name*.
Example 3.
— I don’t know who is doing this.
— Usually in organizations, such issues are handled by *job title 1* or *job title 2*. Are there such people working in your company?
Working with objections Possible objections from the client’s representative (secretary):
1. Send your proposal by email.
Your answers:
- Our company does not do fan mailings. (pause) We are a serious company with a name and reputation in the market. Before making an offer for your organization, I must discuss it with your management.
— Agreed, *Secretary's name*! I'm writing down the manager's email address. (Write down the email). What's his name? (Write down the decision maker's last name, first name, and patronymic). What's his position, please? (Write down the decision maker's position).