Automation and streamlining
Posted: Thu Mar 27, 2025 9:57 am
However, if the online shop is integrated directly into the ERP, numerous steps can be automated. This offers significant advantages not only for the company, but also, and most importantly, for the customers.
Integrating an online shop into existing processes and systems quickly ensures botim database that numerous standard tasks can be automated or even eliminated altogether. More than half of B2B companies that already use e-commerce solutions confirm that efficiency has increased significantly, for example in the area of order entry.
Even complex processes can be significantly simplified with e-commerce. Customers benefit from an optimal omnichannel experience when the company has access to a central location for data storage. If all sales histories and customer data from all channels are stored in the e-commerce system, they are accessible to all teams and departments. This significantly optimizes overall customer service.
Integrating an online shop into existing processes and systems quickly ensures botim database that numerous standard tasks can be automated or even eliminated altogether. More than half of B2B companies that already use e-commerce solutions confirm that efficiency has increased significantly, for example in the area of order entry.
Even complex processes can be significantly simplified with e-commerce. Customers benefit from an optimal omnichannel experience when the company has access to a central location for data storage. If all sales histories and customer data from all channels are stored in the e-commerce system, they are accessible to all teams and departments. This significantly optimizes overall customer service.