To eliminate such problems you can implement

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Imagine you want to check the status of an order or request a service update. What would be the first step you would probably take? You could call the customer support team. However, the challenge you might face when calling support is that sometimes they might put you on hold and transfer you to an agent after keeping you waiting for hours. And, sometimes, the information they provide might not be up to date.

a self-service portal for your business.What is a self-service portal?A self-service portal is a web-based platform that allows users to access information about your products and services whenever they choose. It supports common queries such as how to use a product or install software without requiring direct assistance from a company representative. Self-service portals are designed to increase user satisfaction and reduce the workload of customer service teams.

As mentioned above, self-service portals can be used for both internal and external purposes. You can have a content repository on your self-service platform to serve different purposes.

Understand the different types of self-service portals and the type of content to include in them.

Types of self-service gates
Self-service portals can take many different forms europe cell phone number list depending on the type of service you provide. Here are some common types:

Customer self-service portals: These are designed for customers to get information about your business. You can add step-by-step guides, how-to articles, user guides, knowledge bases, etc. This way, you can streamline your customer service and provide a centralized location for them to get the help they need.
Employee Self-Service Portal: With the employee self-service portal, you can create upskilling or reskilling programs, onboarding courses, product knowledge courses, etc.
Partner self-service portal: It facilitates collaboration between a company and its partners, allowing them to access shared resources, manage projects, and communicate with each other.
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