The client doubts
Posted: Tue Jul 01, 2025 5:45 am
When a person has several complaints or compares with others, this is normal and even good. For you, this is another way to demonstrate all the advantages of the product and this time to improve the offer.
When the client doubts
Make concessions if the client is not satisfied with something specific: "I understand that for your volume of order, delivery is not very profitable. But we can go to a meeting and reduce the cost"
Offer more information. "I can tell you about additional functions..." Create a luxembourg phone number data detailed and colorful product presentation.
Move the client into the future "What do you expect from buying the course? Let's imagine that you have already bought it, how will your life change?" Visualization will help the client to make the right decision.
Play ahead. When a person doubts, but you did not understand what exactly, you can list typical objections for him and dispel them. "If you are afraid that you will not make it to the broadcast or will not fit into the time frame of the course, then know that we specially save the recordings in your personal account for 6 months, and with Premium access you can simply download all the lessons + communicate with the curator at any time"
Let the client understand that the offer is hot and there is no time to think. "Just today is the last day of the early sale of tickets at a low price"
Deliberately move on to the next step so that the client has nowhere to back down. "Let's outline your project to determine the cost and terms?" Complete a short brief with the client and announce an estimate with benefits. This always has a positive effect, the client seems to have already made an order and only has to pay for it.
Show surprise and tell about the positive reviews that everyone takes and no one complains. To a specific objection, you can say: "To be honest, you are the first one to doubt! We have more than two thousand clients and we have not received a single question from them about this..."
Bring it down to the main thing to show that you value your time, yours and the customer: "Tell me in general, are you ready for cooperation? If you are not in the mood to buy, then I will not sell to you just to sell, it is not interesting to anyone."
The main thing is to stop in time in convictions. If you have already presented convincing arguments, and your methods did not work, there is no need to continue tormenting the client. You will lose time, and the client will have an unpleasant residue.
The client really wants to think
It is necessary to understand that not all people are the same. If the methods of spontaneity and "hot" suggestions work with someone, then for others any restrictions and pressure have a negative effect: discomfort, panic, dislike. In principle, the category of introverts is not ready for rapid changes and is definitely not ready to suddenly change their business supplier or agree to buy an expensive course in one phone call. Such people need to weigh all the pros and cons, consult with friends.
You should communicate with such people politely, otherwise, continuing to press, you will turn the client away from you forever.
In addition, there is also a category of insolvent people who are financially dependent on others, but are also recognized as your clients. Students, teenagers, housewives - they are also consumers, but they cannot buy until they ask and receive money from another person. That is, the purchase does not depend entirely on them.
In order not to frighten such clients with their intrusiveness, but also not to leave them thinking forever, use such techniques.
Immediately agree on the next contact, so the client will not be lost. "When can I call you back?"
Say goodbye correctly - so that the client remembers you. Finally, indicate the main advantage, give a business card, a discount coupon, invite the client to your Telegram channel in order to stay in touch and not disappear from sight.
Specify deadlines to hurry the client, but not too short. Remember that such pressure will confuse introverts. "Okay, think about it, but let me remind you that the old price will remain until the end of the week"
Offer a trial period if possible. Trial subscription for 2 weeks or 14 days of product use with the option of returning at any time. Having touched the product, the client will not want to part with it.
When the client doubts
Make concessions if the client is not satisfied with something specific: "I understand that for your volume of order, delivery is not very profitable. But we can go to a meeting and reduce the cost"
Offer more information. "I can tell you about additional functions..." Create a luxembourg phone number data detailed and colorful product presentation.
Move the client into the future "What do you expect from buying the course? Let's imagine that you have already bought it, how will your life change?" Visualization will help the client to make the right decision.
Play ahead. When a person doubts, but you did not understand what exactly, you can list typical objections for him and dispel them. "If you are afraid that you will not make it to the broadcast or will not fit into the time frame of the course, then know that we specially save the recordings in your personal account for 6 months, and with Premium access you can simply download all the lessons + communicate with the curator at any time"
Let the client understand that the offer is hot and there is no time to think. "Just today is the last day of the early sale of tickets at a low price"
Deliberately move on to the next step so that the client has nowhere to back down. "Let's outline your project to determine the cost and terms?" Complete a short brief with the client and announce an estimate with benefits. This always has a positive effect, the client seems to have already made an order and only has to pay for it.
Show surprise and tell about the positive reviews that everyone takes and no one complains. To a specific objection, you can say: "To be honest, you are the first one to doubt! We have more than two thousand clients and we have not received a single question from them about this..."
Bring it down to the main thing to show that you value your time, yours and the customer: "Tell me in general, are you ready for cooperation? If you are not in the mood to buy, then I will not sell to you just to sell, it is not interesting to anyone."
The main thing is to stop in time in convictions. If you have already presented convincing arguments, and your methods did not work, there is no need to continue tormenting the client. You will lose time, and the client will have an unpleasant residue.
The client really wants to think
It is necessary to understand that not all people are the same. If the methods of spontaneity and "hot" suggestions work with someone, then for others any restrictions and pressure have a negative effect: discomfort, panic, dislike. In principle, the category of introverts is not ready for rapid changes and is definitely not ready to suddenly change their business supplier or agree to buy an expensive course in one phone call. Such people need to weigh all the pros and cons, consult with friends.
You should communicate with such people politely, otherwise, continuing to press, you will turn the client away from you forever.
In addition, there is also a category of insolvent people who are financially dependent on others, but are also recognized as your clients. Students, teenagers, housewives - they are also consumers, but they cannot buy until they ask and receive money from another person. That is, the purchase does not depend entirely on them.
In order not to frighten such clients with their intrusiveness, but also not to leave them thinking forever, use such techniques.
Immediately agree on the next contact, so the client will not be lost. "When can I call you back?"
Say goodbye correctly - so that the client remembers you. Finally, indicate the main advantage, give a business card, a discount coupon, invite the client to your Telegram channel in order to stay in touch and not disappear from sight.
Specify deadlines to hurry the client, but not too short. Remember that such pressure will confuse introverts. "Okay, think about it, but let me remind you that the old price will remain until the end of the week"
Offer a trial period if possible. Trial subscription for 2 weeks or 14 days of product use with the option of returning at any time. Having touched the product, the client will not want to part with it.