How to (not) respond to negative reviews
Posted: Thu Jul 10, 2025 9:42 am
Everyone makes mistakes. If a customer leaves a negative review about an individual's personal performance, don't feel embarrassed or hide the review. Maybe you had a day off and didn't realize how it affected your workplace.
Learn from negative feedback and don't take it as an insult. On the contrary, see it as an opportunity for improvement – providing a higher level of service.
If a negative review was prompted by an employee's failure, don't take out your frustration on them. Talk to them, find out what happened, and find a way to learn from it.
To find out why your customer wasn't happy, read 10 Reasons You Might Be Losing Clients .
Share reviews with your beauty team
Tip 1: Share reviews with the team
Transparency is key. The truth is, if you can’t talk about the problem, you can’t solve it. Talk to your team about how you got a negative review, and discuss how to avoid another one. Make sure it’s a buy phone number list constructive discussion. Talk openly about the problem , what went wrong during the client meeting, and how to handle similar situations in the future.
In the article Communication Tips for Better Results, you will find several tips on how you can improve your communication with clients and prevent bad reviews.
Don't take criticism personally.
Nobody likes criticism. Remember, a bad rating or comment is not meant as a personal attack on you. Most customers who leave negative reviews want to prevent people from being treated the same way as them.
Up to 80% of respondents say that they want to warn others by writing negative reviews. So it's not about you. It's about being aware of the quality of your service and constantly improving it.
Find out why you got a bad review and take action
Learn from negative feedback and don't take it as an insult. On the contrary, see it as an opportunity for improvement – providing a higher level of service.
If a negative review was prompted by an employee's failure, don't take out your frustration on them. Talk to them, find out what happened, and find a way to learn from it.
To find out why your customer wasn't happy, read 10 Reasons You Might Be Losing Clients .
Share reviews with your beauty team
Tip 1: Share reviews with the team
Transparency is key. The truth is, if you can’t talk about the problem, you can’t solve it. Talk to your team about how you got a negative review, and discuss how to avoid another one. Make sure it’s a buy phone number list constructive discussion. Talk openly about the problem , what went wrong during the client meeting, and how to handle similar situations in the future.
In the article Communication Tips for Better Results, you will find several tips on how you can improve your communication with clients and prevent bad reviews.
Don't take criticism personally.
Nobody likes criticism. Remember, a bad rating or comment is not meant as a personal attack on you. Most customers who leave negative reviews want to prevent people from being treated the same way as them.
Up to 80% of respondents say that they want to warn others by writing negative reviews. So it's not about you. It's about being aware of the quality of your service and constantly improving it.
Find out why you got a bad review and take action