In this article, we will analyze how your business can connect WhatsApp to Google Forms , using the Callbell API .
To continue, you must have a Callbell account and a Google Forms account
What is Google Forms?
Very interesting Google tool , helps to create specialized cross-platform forms. One of the advantages of Google Form is that it allows to create all different forms like survey forms, contact forms, query forms, etc. In addition generates defined statistics of all saved answers. Surveys here can be shared by link, which allows users to answer questions in a simpler way.
It works with the entire Gsuite package that Google offers to The Benefit of Our iOS Database its users and can be accessed from anywhere in the world with an internet connection and a Gmail account.
What is Callbell?
Callbell is a B2B SaaS platform focused on communication between companies and customers through messaging platforms. It is a collaborative chat tool to which companies can connect their Facebook page , a WhatsApp account via WhatsApp Business API , Instagram Business and Telegram to centralize support channels and offer a better experience to the end customer, all in a centralized solution.
Specifically, Callbell allows you to unify all conversations from different instant messaging channels on a single dashboard, allowing sales and support teams to respond to customers faster and more efficiently, without having to switch between applications. Callbell has implemented a number of automation tools that allow you to send predefined responses to customers based on their requests or initiate an automated customer service process based on your needs.
Advanced analytics and reporting allow you to monitor team performance, conversation metrics, and the effectiveness of communication strategies used.
How to Integrate WhatsApp with Google Forms – Main Method
If you haven't already, you must first:
1) Create a Callbell account and integrate WhatsApp Business API
2) Create a Google Forms account .
Once this is done, you can start using the Callbell API documentation to connect your business WhatsApp account to Google Forms as per your needs.
Here are some interesting examples of how to leverage this integration and improve business processes.
1) Generate WhatsApp Leads Using Google Forms
With this implementation it will be possible to automatically synchronize contacts generated in Google Forms with Callbell.
For example, let's imagine creating a Google Forms where the objective is to collect WhatsApp contacts, qualifying them with a series of questions and information. Thanks to Callbell's API connection, every time a contact fills in this information in Google Forms, a new contact will be created within the Callbell platform with all the information collected in the form.
2) Automatically send a WhatsApp message to users who fill out a Google Forms form
This implementation is even more interesting. Thanks to it, we will have the possibility to send (in a totally automated way) a WhatsApp template to all users who fill out the Google Forms that you have connected via API to Callbell.
Not only that, it will also be possible to enter variables in the WhatsApp message sent, for an even more personalized service.