If you’ve heard of help desk technology

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, you’ve probably heard of Freshdesk . With a mission to make customers happy, Freshdesk is an award-winning software solution with intuitive ticketing, seamless self-service, and advanced stockholder database automation. There’s even an easy-to-use ticket tracking suite. If you employ an entire team to support your customers , Freshdesk will ensure all your agents can collaborate with private notes, notifications, and an internal chat. According to Freshdesk, you can increase average ticket resolution time by 25% and reduce ticket volume by 27% with this technology. Omnichannel support features allow businesses to support their customers across the channels they love most.


Extensive reporting pages also provide a visual representation of what’s working for your business, so you can track everything from your CSAT rate to which of your employees is delivering the best results. With AI- powered self-service features , you’ll have plenty of opportunities to take the pressure off your team members with Freshdesk.