It is possible that you will not hear a clear answer
Posted: Mon Jan 06, 2025 10:40 am
The best way out of this situation is to move on to the real reason for the refusal. Two methods are suitable for this: moving on to the next step ("What time would be best for you to call back?") or a direct question ("Which of our conditions does not suit you?"). You can emphasize the lack of time or product: “The offer is limited and only valid until the end of this month” or “The product is popular, so there are only a few left at a special price.” You can simply clarify: “Are you interested in our offer? Would you like to purchase the product or are there some aspects that you are not satisfied with?” It is quite possible that the client will directly answer that the price is too high for him or that he does not need the product at all.
Then it is better to leave the person alone, not forgetting to mention that the offer is limited. Justify the cost. “Why is it so expensive?” is the most common question. An effective argument in this case is: “You shouldn’t skimp on things like this.” Offer an alternative at a lower price: “We have a simplified version of the product made from a different material armenia whatsapp phone number and without additional options. The quality will be worse. Does that suit you?” For some, numbers work magically: start calculating the probable losses that a customer will incur by refusing your product or losing the opportunity to buy it at a reduced promotional price.
Doubt about the goods of other suppliers. "The company "Rogi i Kopyta" has a lower price for this product." The client has probably already found out the prices, then you need to focus on the "price - quality" ratio. "We provide a guarantee because we are confident in the quality of our products. Perhaps the competitors' product is similar to ours, but has different characteristics. So let's figure out what exactly they offered you." Stage 6. Closing Please note: the sales script for managers implies that the deal is closed when the conversation moves to payment, so you can start discussing details regarding the client's use of the product.
Then it is better to leave the person alone, not forgetting to mention that the offer is limited. Justify the cost. “Why is it so expensive?” is the most common question. An effective argument in this case is: “You shouldn’t skimp on things like this.” Offer an alternative at a lower price: “We have a simplified version of the product made from a different material armenia whatsapp phone number and without additional options. The quality will be worse. Does that suit you?” For some, numbers work magically: start calculating the probable losses that a customer will incur by refusing your product or losing the opportunity to buy it at a reduced promotional price.
Doubt about the goods of other suppliers. "The company "Rogi i Kopyta" has a lower price for this product." The client has probably already found out the prices, then you need to focus on the "price - quality" ratio. "We provide a guarantee because we are confident in the quality of our products. Perhaps the competitors' product is similar to ours, but has different characteristics. So let's figure out what exactly they offered you." Stage 6. Closing Please note: the sales script for managers implies that the deal is closed when the conversation moves to payment, so you can start discussing details regarding the client's use of the product.