What will the seller's behavior be in such a situation
Posted: Mon Jan 06, 2025 10:40 am
It is desirable that different scripts be written for male and female employees. Mini-trainings on practicing sales scripts for managers Exercise #1. "The President in the Store" Mini-trainings on practicing sales scripts for managers The scenario is this: the president enters the store accompanied by bodyguards. Ask the salespeople how they will feel, what actions they will take. See if they can "save face" and behave with dignity in accordance with the situation. They will probably give him maximum attention and will not ignore him after the usual “Hello.” Emphasize that every customer deserves to be treated with respect, regardless of their status, so everyone should be treated with the same politeness.
Exercise “Communication with a future relative at a wedding” According to the scenario, the seller is at the registry office at a wedding, for example, of his sister, where someone from the groom's relatives approaches him. In addition, the employee knows that the past of this future relative is not very favorable. It is a sad fact that customers are a source australia whatsapp phone number of fear for some salespeople. This exercise helps to develop confidence and not be afraid of visitors. Exercise #3. "Childhood Friend" To teach salespeople to treat customers more warmly, imagine that an old friend you haven’t seen since childhood comes into the store.
The listed exercises teach sellers not to perceive customers as enemies, but to be polite and welcoming to them. Face-to-face communication is different from a telephone conversation, so it is important that salespeople do not memorize sales scripts like a poem in school, but use them as a means of effectively communicating with customers, while maintaining elements of live communication. 14 Rules for Using a Sales Script for Managers Rules for using sales script for managers Most people first pay attention to the manager's voice, his emotions and manner of communication and only then delve into the meaning of the text he says.
Exercise “Communication with a future relative at a wedding” According to the scenario, the seller is at the registry office at a wedding, for example, of his sister, where someone from the groom's relatives approaches him. In addition, the employee knows that the past of this future relative is not very favorable. It is a sad fact that customers are a source australia whatsapp phone number of fear for some salespeople. This exercise helps to develop confidence and not be afraid of visitors. Exercise #3. "Childhood Friend" To teach salespeople to treat customers more warmly, imagine that an old friend you haven’t seen since childhood comes into the store.
The listed exercises teach sellers not to perceive customers as enemies, but to be polite and welcoming to them. Face-to-face communication is different from a telephone conversation, so it is important that salespeople do not memorize sales scripts like a poem in school, but use them as a means of effectively communicating with customers, while maintaining elements of live communication. 14 Rules for Using a Sales Script for Managers Rules for using sales script for managers Most people first pay attention to the manager's voice, his emotions and manner of communication and only then delve into the meaning of the text he says.