What to do if your Buen Fin promotion is not honored?
Posted: Wed Jan 08, 2025 4:05 am
During the Buen Fin, Profeco is on the lookout for abuses by establishments that do not respect the prices or promotions advertised. If you find yourself in such a situation, these are the steps you should follow:
Gather evidence of the situation.
Use the Profeco channels to make your declaration.
Follow up on your case.
I will explain the steps to whatsapp resource you one by one so that there are no doubts.
1. Gather evidence of the situation
You can take a photo of the store's promotion or promise, as well as the receipt that proves the business's failure to comply.
2. Use the Profeco channels to make your clarification
You can use social media, such as the official Profeco Facebook page or the X account.
If you require assistance by telephone, you can call: 5625 6700 in Mexico City and 01 (800) 468 8722 from within the Republic.
There is also the option of sending a WhatsApp to the numbers: 55 80 78 88, 55 80 78 04 85 and 55 80 78 03 44.
You can access the Concilianet platform and register your clarification online.
If you wish to do so in person, you can go to the service modules available at airports and shopping centres.
3. Follow up on your case
Prepare the documents requested by the Profeco advisors and check the status of your complaint through the means indicated to you.
Gather evidence of the situation.
Use the Profeco channels to make your declaration.
Follow up on your case.
I will explain the steps to whatsapp resource you one by one so that there are no doubts.
1. Gather evidence of the situation
You can take a photo of the store's promotion or promise, as well as the receipt that proves the business's failure to comply.
2. Use the Profeco channels to make your clarification
You can use social media, such as the official Profeco Facebook page or the X account.
If you require assistance by telephone, you can call: 5625 6700 in Mexico City and 01 (800) 468 8722 from within the Republic.
There is also the option of sending a WhatsApp to the numbers: 55 80 78 88, 55 80 78 04 85 and 55 80 78 03 44.
You can access the Concilianet platform and register your clarification online.
If you wish to do so in person, you can go to the service modules available at airports and shopping centres.
3. Follow up on your case
Prepare the documents requested by the Profeco advisors and check the status of your complaint through the means indicated to you.