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Declarative chatbot: the programmed conversational agent

Posted: Wed Jan 08, 2025 4:28 am
by tanjimajuha20
The declarative chatbot is programmed to give precise answers to customer requests. This robot then operates autonomously and draws its virtual replicas from pre-established conversation patterns. Indeed, during its programming, a fully provided database allows it to function, with the advantage of being able to enrich this data in an unlimited way. But also, the declarative chatbot is able to adapt to the offers and services of the digital company. The virtual agent is also able to modify its answers according to the evolution of your company. And this, thanks to its flexible and adaptive programming.

Predictive Chatbot: Proactive Virtual Customer Service
The predictive chatbot belgium phone data works proactively. Unlike the declarative chatbot whose answers come from a database previously enriched by the human, this virtual agent will retrieve information that it has already read before. This operating principle is implemented by artificial intelligence which entirely governs the behavior of the chatbot towards users. As a result, predictive chatbots adapt more easily to the requests and conversations it starts with customers.

Predictive and declarative chatbots: the different subcategories
The 2 types of declarative and predictive chatbots that we have seen previously are distinguished into subcategories. This is a classification allowing digital companies to choose the right virtual customer service solution that corresponds to their sector of activity. But also, depending on the methods of interaction that the site wishes to set up with its customers, the choice of a chatbot subcategory allows to respect the brand image of the digital company as well as its state of mind.

Scripted conversational agents
Scripted conversational agents use the principle of the tree structure to provide answers. These answers are rewritten and concern requests commonly asked to the virtual customer service. Customers are then faced with choices to make in order to find the most relevant answer to their request. This is a very fast solution that allows you to provide a precise answer such as tracking a package, the opening hours of a store, or the terms of returning a product, for example.