What Can we expect in 2024 and beyond?

[tanjimajuha20]

1. Global VoIP Market Growth
The global VoIP market is expected to reach $102.5 billion by 2024, with a compound annual growth rate (CAGR) of 9.6% from 2020 to 2024. This rise is largely driven by businesses adopting VoIP to reduce costs and streamline call routing.
2. AI-Powered Call Routing
AI-driven call routing russia telegram and automated solutions are seeing a rise, with 40% of contact centers expected to implement AI for call routing by 2024. This is part of a broader trend of using AI for intelligent call distribution based on customer history, sentiment, and predicted outcomes.
3. Cloud-Based Communication Growth
By 2024, more than 70% of enterprises will have adopted cloud-based communication platforms, which enable more efficient and flexible call routing. This trend is linked to the need for scalable solutions that can handle large call volumes and remote work setups.
4. Quality of Service (QoS) Metrics
The average acceptable latency for VoIP calls is expected to remain below 150 milliseconds. However, premium call routing solutions aim to achieve sub-100 millisecond latency to maintain high voice quality, especially for international calls.
Packet loss tolerance for voice calls is projected to stay below 1% in 2024, as call routing technologies aim to improve call quality across IP networks.
5. SIP Trunking Adoption
SIP trunking continues to be the preferred method for businesses transitioning from legacy systems, with 83% of businesses using SIP trunking for call routing by 2024. This method allows for seamless VoIP connectivity and more cost-effective call routing.
6. Global Mobile and Fixed-line Traffic
Global mobile voice traffic is expected to reach 1.5 trillion minutes in 2024, with a portion of this traffic routed through advanced VoIP networks.
Global fixed-line voice traffic will decline, but it’s still estimated to generate over 400 billion minutes in 2024, with an increasing share being handled by VoIP solutions.
7. Hybrid Call Routing Solutions
By 2024, approximately 65% of enterprises will implement hybrid routing systems, combining VoIP, PSTN, and cellular networks to ensure the best routing path based on cost, quality, and availability. This flexibility is crucial for businesses with international call centers or distributed workforces.
8. Cost Reduction Through VoIP
Businesses adopting VoIP call routing are projected to reduce their communication costs by 30-50% in 2024, as VoIP continues to offer cheaper long-distance and international rates compared to traditional PSTN.
These statistics illustrate how technological advancements and the rise of VoIP, cloud-based systems, and AI are shaping call routing in 2024, making it more efficient, cost-effective, and adaptable for global businesses.

Share this article



One Response