The four KPIs of customer service:
Posted: Mon Jan 20, 2025 10:14 am
Productivity . How productive are your customer service agents? Think of KPIs like the number of conversations handled and the resolution or response rate.
Engagement. Measure your team’s engagement with your customers. How accessible is your customer service team? How much is live chat used?
Engagement. Measures whether and how a conversation leads to a conversion.
Prevention. Prevention is better than cure. If ukraine telegram number database you can effectively help customers, you can prevent complaints.
Start using your data now
Do you really want to improve your customer service? Setting the right KPIs for your customer service team will help you stay focused and improve performance. Use the data you get to continuously improve your customer and operational KPIs. Learn how to measure these 8 customer service KPIs and how to use them profitably. Learn more in our whitepaper.SMS Marketing Made Better: 3 Examples to Follow
You may be wondering what the point is of continuing to send text messages. Especially now that you have so many new messaging tools to leverage for business marketing. Even though SMS is the big brother of these communication innovations, it still offers significant and unexpected benefits.
CM.com
CM.com
TABLE OF CONTENTS
What is SMS marketing?
Why choose SMS marketing?
Best Practices for SMS Marketing
SMS Marketing: Some Examples to Follow
SMS Tools at Your Service
SMS marketing is great because it allows businesses like yours to connect with people on their mobile devices without them having to take a phone call from your organization. You can also use it to send out time-sensitive updates, alerts, and offers when you might prefer to avoid emails or calls.
It's fast, informal and efficient.
Let's delve deeper into the topic together and find out why it works and who knows how to best exploit it.
Engagement. Measure your team’s engagement with your customers. How accessible is your customer service team? How much is live chat used?
Engagement. Measures whether and how a conversation leads to a conversion.
Prevention. Prevention is better than cure. If ukraine telegram number database you can effectively help customers, you can prevent complaints.
Start using your data now
Do you really want to improve your customer service? Setting the right KPIs for your customer service team will help you stay focused and improve performance. Use the data you get to continuously improve your customer and operational KPIs. Learn how to measure these 8 customer service KPIs and how to use them profitably. Learn more in our whitepaper.SMS Marketing Made Better: 3 Examples to Follow
You may be wondering what the point is of continuing to send text messages. Especially now that you have so many new messaging tools to leverage for business marketing. Even though SMS is the big brother of these communication innovations, it still offers significant and unexpected benefits.
CM.com
CM.com
TABLE OF CONTENTS
What is SMS marketing?
Why choose SMS marketing?
Best Practices for SMS Marketing
SMS Marketing: Some Examples to Follow
SMS Tools at Your Service
SMS marketing is great because it allows businesses like yours to connect with people on their mobile devices without them having to take a phone call from your organization. You can also use it to send out time-sensitive updates, alerts, and offers when you might prefer to avoid emails or calls.
It's fast, informal and efficient.
Let's delve deeper into the topic together and find out why it works and who knows how to best exploit it.