IT Channel News: Will small companies be able to use your solution?
Posted: Mon Jan 20, 2025 11:06 am
S. Shch.: Of course. Some customers who contact us have a relatively small volume of incoming messages at the moment, but want to be prepared for explosive growth in the future. Therefore, the plans include offering them our product by subscription as a SaaS solution. For SMEs, this finland telegram database will be beneficial, since such a model does not require individual customizations and expensive implementation. The customer will be able to integrate the solution themselves, connect and pay as they use it, but at the same time be confident in its information security, quality and speed of operation.If 2023 was the year the world was just discovering generative AI.
2024 is becoming the year of AI investment, when organizations have truly begun to use the new technology and extract business benefits from it. Companies’ expectations about the impact of next-generation AI remain as high as last year. But these expectations are already tied to the first results of implementation: tangible benefits in cost reduction or increased revenue for business units implementing this technology.
One such tool that can help businesses improve the quality and speed of customer service is the Gen.AI product developed by ICL Services. Thanks to the ability to easily integrate into existing business processes and adapt to the needs of a specific enterprise, the product allows you to optimize the process of processing incoming requests, automate routine tasks related to analyzing and responding to requests, and significantly speed up the response to requests of various types - from simple questions to complex problems. Sergey Shcherbakov , Head of the Data and ML Group at ICL Services , tells us more about the work of Gen.AI.
Sergey Shcherbakov, Head of Data and ML Group, ICL Services
IT Channel News: Please tell us about the product itself first.
2024 is becoming the year of AI investment, when organizations have truly begun to use the new technology and extract business benefits from it. Companies’ expectations about the impact of next-generation AI remain as high as last year. But these expectations are already tied to the first results of implementation: tangible benefits in cost reduction or increased revenue for business units implementing this technology.
One such tool that can help businesses improve the quality and speed of customer service is the Gen.AI product developed by ICL Services. Thanks to the ability to easily integrate into existing business processes and adapt to the needs of a specific enterprise, the product allows you to optimize the process of processing incoming requests, automate routine tasks related to analyzing and responding to requests, and significantly speed up the response to requests of various types - from simple questions to complex problems. Sergey Shcherbakov , Head of the Data and ML Group at ICL Services , tells us more about the work of Gen.AI.
Sergey Shcherbakov, Head of Data and ML Group, ICL Services
IT Channel News: Please tell us about the product itself first.