Selection by competencies in the automotive sectorThis week, Alberto Cuervo, professor of the International Master's Degree in Business Administration and Management at Bureau Veritas University Center , talks to us about professional skills in the automotive sector.
The car is an essential part of our lives ; a productive activity of great interest to the Gross Domestic Product of any country, such as the automotive sector, revolves around it.
We can remember those car convoys that we see on television during the holidays, which remind us that we don't want to take a car to endure those traffic jams, or simply think about our daily lives where we find ourselves in situations that allow us to reflect on this interesting sector .
You may come home from work, find a colleague who has a dead student data battery on his car after work and asks us for help, or you may see a dent in your car when you left it parked on a street or in a garage. That's when you really think about how to fix that problem, as well as the different occupations that would solve these problems, such as an electromechanic, a bodyworker, a painter or a mechanic , or you may remember the salesman who sold you that car, and why you chose that model and not another.
Technological development, innovation and change are taking place very quickly in this sector. This makes training workers with the appropriate levels of competence essential .
When we carry out selection processes, we seek to ensure that our employees carry out their professional work as effectively and efficiently as possible.
To do this, we will describe the occupation by identifying the activity or activities that this professional carries out in the performance of his or her work responsibilities, assessing the skills, knowledge, abilities and attitudes necessary for good professional performance.
Skills and professional profiles
The concept of competence encompasses not only technical knowledge and professional skills , but also the capabilities or behaviors necessary to perform a job.
It is worth considering three different professional profiles in this sector: sales, mechanics and bodywork ; in all of them we can see some common skills .
All the competencies that we establish must configure what is understood as quality of service in customer care , both in the external aspect in relation to the final product offered to them, and internally in relation to the worker himself and the relationships he maintains with other colleagues; which shows us one of the key competencies for all professionals in this sector, teamwork.
Teamwork is essential, since in the long run it will generate a better working environment. Therefore , we must find people who show empathy and are fully available to collaborate in the proper development of professional activity, combining this with flexibility and adaptation to changes.
A skill that I consider to be very important in any worker in this sector is the ability to communicate, which represents the person's ability to receive information, for example, about the activity to be carried out and, subsequently, communicate it to their clients or colleagues with clarity and precision to achieve the desired effectiveness and efficiency.
If it is seen that the person does not have this capacity sufficiently developed, it should be enhanced and the person should undergo training , since in these cases we are talking about people who must lead and coordinate work teams.