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In the manufacturing industry in particular, solving problems in the areas of sales and marketing is often put off, but when considering the long-term profits of your company, solving problems related to sales and marketing is also important. A CRM system is useful for solving these issues in the sales and marketing fields. CRM is an abbreviation for Customer Relationship Management. Its purpose is to increase the profits of both customers and companies by conducting activities to make customers fans of the company's products and building relationships of trust with customers.


The tool that reflects this CRM in business thailand telegram database activities is the "CRM system." If the manufacturing industry can introduce a CRM system, it can solve a wide range of sales and marketing issues in the following ways: Ability to properly design and manage inquiry flow Helps to implement approaches tailored to the customer's situation Appropriate measures and re-proposals can be implemented based on collected data You can build a website that provides useful information to your customers. Achieve business efficiency improvements across the company Ability to properly design and manage inquiry flow As explained earlier, in the manufacturing industry, it is possible that the flow of inquiries has not been established, or that there is no inquiry form at all.


If you cannot manage the flow of inquiries, you will miss potential customers and incur opportunity losses. By introducing a CRM system and setting up a dedicated form, you can manage customer inquiries without missing any. The content of inquiries and the status of responses can be shared across the entire company, so the biggest attraction of a CRM system is that everyone can check for potential customers without missing anything while focusing on manufacturing your own products.