McKinsey estimates that automation

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Automation is a top priority for innovation. According to Salesforce, 81% of IT departments will automate as much of their work as possible over the next 12 to 18 months so that team members can focus on innovation. According to McKinsey, 57% of organizations have launched pilots to automate processes across one or more business units or functions. A MuleSoft study found that 30% of IT leaders view automation as a key business initiative for digital transformation.

could increase global economic productivity by 1.4% annually.

According to Salesforce, 70% of service agents believe that poland mobile database routine tasks will allow them to focus on more important work. The PwC Finance Effectiveness Benchmarking report shows that automation can reduce the time spent on financial transactions by 40%.


Companies across industries are already experimenting with automation. 60% of business users believe that such initiatives are hampered by the complexity of integrating systems, applications, and data. One solution to reduce automation complexity is to use APIs more effectively. “APIs are the foundation for managing automation. They have become the most effective means of scaling controlled access to a given volume of data or functions, abstracting the complexities of the underlying systems,” says the PwC report.


According to MuleSoft CTO Uri Sarid, more and more systems will be intent-based in 2021. “This will ultimately establish a new programming model: declarative. In this model, we declare an intent — a desired goal or end state — and software systems connected via APIs to the application network figure out the easiest way to do that,” he explained.