How valuable would it be for you if your entire active customer

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This is an opportune time for closeness and genuine listening, since people are in greater need to share and you can be the listener they need. Listening can bring valuable insights. You need to truly understand the customer's needs and create a trusting relationship, if you haven't already done so. And even in businesses where And even in businesses where the relationship with the customer is not lasting, be ready to approach and make yourself available by taking advantage of the means you have, such as social networks and WhatsApp.

Exchange experiences. Not only listen, but also talk about the belgium whatsapp data moment you are going through and show empathy. Let the customer know how important they are and how much you value them. And reflect: how have I performed so far? Before the whole crisis started, how well did you know your customer? If you knew a little more, how much would it help you to be closer to him now? And learn! Focus on knowing who your customer is going forward.

How to help customers succeed How to help customers succeed in crisis scenarios? base did business with you at this moment? Philip Kotler once said that “retaining customers can be several times more economical than investing in new customers”. In times of crisis, most companies are on the brakes in relation to business.