Dialogue history . The service saves the entire dialogue history, and the next time the user contacts the company in the channel, they will be recognized, even if the communication is with another manager.
Client card in the operator's workplace. Collect your own contact base, transfer the dialogue to the desired communication channel, and also contact the client in alternative channels if you do not receive an answer in one of them.
Integration with CRM system . Integrate hong kong mobile phone numbers database the platform with your CRM to have all customer information at hand. Divide the base into segments, develop an individual strategy for each segment and send personalized offers to your customers.
More and more companies are introducing the option to pay for a product or service "in parts". The ability to split a payment into several parts increases the likelihood of a purchase, as well as the average bill. Currently, more than 360 million users around the world actively use this offer when paying (according to explodingtopics).
Conclusions
Modern consumers expect companies to save their time and respond quickly, as well as to be able to choose a convenient communication channel and at the same time receive a personalized approach, even when changing channels. For companies, this means the need to work ahead and provide a high level of service at all stages of the purchase.
The main aspects that need to be addressed to meet consumer expectations:
Website usability. The website should be adapted for mobile devices and have a fast and intuitive interface.
Speed of interaction. It is important to provide fast and high-quality customer support using modern technologies and tools to optimize the work of contact centers.
Personalized service. Consumers value an individual approach, which can be achieved through personalized communication and integration with CRM systems.
New payment methods. Providing the possibility of payment in installments or parts increases the chances of a purchase and increases the average check.