Protecting Privacy in Phone Number Databases

[Mostafa044]

If you are part of a customer service team, you can automate case creation, automatically respond to customer queries, and get ready-made reports on your team's performance.

Customer Portal: The customer portal acts as a one-stop destination for your customers to get all the updates on their cases and other records. How does it automate your tasks? The need for customers to contact you with any queries is reduced as all the relevant information is available on the portal. Customers can also submit cases and queries from the portal, automatically creating a case record in the CRM.
Helpdesk Insights: Vtiger CRM automatically generates charts and graphs in the Helpdesk Insights section. These visuals show case information and the performance of the customer service team involved in those cases. Helpdesk Insights provides the following details:

Case counts are grouped by the channel in which they were created.
Internal Ticket Insights: Internal Tickets in Vtiger CRM allow your company's employees to raise their issues and requests quickly. The performance of your internal support team serving your employees is captured in Internal Ticket Insights through charts and graphs. Vtiger CRM collects data from your CRM records to automatically generate these insights.
Live Chat and Chat Insights: By installing the Vtiger Live Chat extension, europe cell phone number list you can upload FAQs to your Live Chat widget. When customers type in keywords, the widget will automatically populate the FAQs. Additionally, customers can contact your customer service representatives using Live Chat. Vtiger CRM records details like first response time, chat rating, duration, missed conversations, etc. from customer chats. This information is then used to automatically generate Chat Insights, allowing customer service managers to evaluate team performance and work on improvements.
Mailroom: Import complaints and queries that customers write to your customer care email address into Vtiger CRM by setting up the following:
Mailroom Rules in Vtiger CRM
Auto forwarding in your email service
The auto-forward feature will redirect your emails to your CRM using your mailroom address. Mailroom will scan the forwarded emails and automatically create a case record based on the rules you set.