The features available with Generative AI in Vtiger

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If a customer visits your website outside of business hours and has questions about your product, Vtiger’s Custom Bot is fully capable of handling these queries. You can train the bot on your knowledge base through help documentation, FAQs, etc. This allows the bot to provide instant and accurate information related to your business. This will also free up your support staff and allow them to focus on other important tasks.
Ask Calculus AI
Transform your data engagement experience with Ask Calculus AI. Instead of relying on standard search queries or manual filters to find business information, you can extract insights using a variety of prefixes like Create, Summarize, or Search. For example, you can instruct AI to create a meeting with a customer by providing the required details or summarize a transaction record for you using conversational or natural language features .
Suggested Case or Email Responses
Organize your email communications with AI-generated response suggestions, saving time and ensuring consistency in your messaging. Whether sending mass emails to notify your existing customers of a new product launch or responding immediately to incoming inquiries, AI can make appropriate suggestions to ensure a professional and courteous tone in your communications.
Reminder Builder Reminder Builder
lets you create reminders to elicit specific responses from AI. It lets you create europe cell phone number list task-specific AI assistants based on your CRM data and generate custom responses or retrieve insights. Use Reminder Builder to empower your team members to stay ahead of the game.
Lesser known features of One AI include:
Manage bots to fine-tune and test bot performance in delivering business-related responses to customers or CRM users.
Bot Query Analytics to track queries received from various sources and manage relevant bot-generated responses on a unified platform.
Document Recommendations to improve user productivity and efficiency by providing relevant document recommendations based on customer interactions.
Computational coaching to evaluate the performance of support and sales agents based on email, voice call and chat metrics and suggest appropriate coaching materials.

These features are just the tip of the iceberg. AI Computation will continue to evolve and improve CRM. In the coming days, we will introduce AI-based features like Voice Assistant, Trends, Toxicity Detection etc.