The Importance of Regular Phone Number Audits

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Consider this example. If you wrote “Hello, how can I help you?” in a chat space, you can quickly rephrase the text with AI to make it more polite and professional. So it might suggest phrases like “Hello, how can I help you?” or “Hello, I’m here to help.”


2) By transferring chats: Transfer the chat summary to other live agents if you receive high priority tasks during the chat or if a particular issue requires specialized knowledge. All this is possible with the help of Live Chat powered by Calculus AI.

Customers can receive faster and more accurate support by allowing agents to easily transfer conversations to the appropriate team or individual. This leads to higher satisfaction and loyalty.


3) Using chat templates: Chat templates are pre-written responses europe cell phone number list that can be inserted into chats to answer frequently asked questions. This feature is useful for agents who handle high volume of chats to quickly provide accurate and consistent information without having to type the same response multiple times.


4) By filtering conversations or channels. Narrow your search if you want to access relevant information using the filter option. It allows you to refine your search results and create custom views.

Suppose you want to check all the interactions that have happened recently. You can select New Conversation from the drop-down menu and extract the information easily. Similarly, you can check the conversations coming from different social channels like Facebook, WhatsApp, etc.


Other miscellaneous actions that can be performed using Live Chat are sending private messages to your customers, sharing invoice attachments or contract details, accessing older conversations to cross-check important details, etc.