When it comes to Chatbots , WhatsApp is Telegram’s biggest competitor but certain functionalities set Telegram Bots apart from WhatsApp Bots:
Telegram prides itself on simplicity and flexibility in bot development. Anyone with no coding knowledge can easily build a bot for their business.
This is an open source app that doesn't require your phone number. A unique username for your bot is enough for customers to contact you, maintaining security and privacy.
Bot commands in Telegram bots are amazing features that allow you to request specific actions. The support team can use the /command to create a new bot, set a unique name for your bot, change the bot profile picture, generate a token to link the bot to a CRM, etc.
Telegram's real power lies in its integration with CRM. CRM was originally designed for email interactions, but it has gradually evolved to integrate with instant messaging platforms, providing a more efficient way to connect with customers.
A Telegram and CRM integration allows your agents to centralize, organize, europe cell phone number list and optimize communications. You can improve your customer service and increase sales opportunities with such a combination.
Let me go back to the point I discussed at the beginning of the blog about a situation where you missed an important Telegram message from a client because you were not active on that platform. With a robust CRM integration, you will not face such issues as all the important communications can be accessed through a single window instead of switching between different applications. This way, you can foster productive conversations and pave the way for better engagement.
In addition to improving customer experience, you can also maximize team output and productivity with Vtiger Telegram integration by:
Link your Telegram to Vtiger CRM using Bot Tokens
Bring all your customer communications, requests, and feedback from Telegram into a single, unified platform. To do that, you should create a new bot with Bot Dad and get a bot token. All your support data will be synced with your CRM system once the token is added to the Telegram module. Access information when needed seamlessly.
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