Preventing Duplicates in Phone Number Databases

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You can handle customer requests coming from Telegram without logging into the app. Additionally, by assigning a unique username to your bot, customers can easily find and interact with you on Telegram without asking for your personal information like email address or phone number.

Send messages from Vtiger CRM modules

Respond directly to your Telegram users from different modules like Live Chat and Contacts. You can share important updates about product releases, webinar/conference announcements, etc. through the CRM itself, paving the way for conversation through various mediums.

Create contact record

Create new lead records from the Live Chat module while chatting or let the system europe cell phone number list automatically create records if you forget to log in manually. It will definitely save your precious time.

Access conversation history in multiple locations

Your customer complains that you did not share the invoice on 4th of July via Telegram. To confirm whether the invoice was shared via Telegram, you can easily check the previous chat logs on the Live Chat module or the contact summary. Stay connected with your customers on the go.

Future trends in CRM and Telegram integration
In the near future, you can expect improvements like integrating sentiment analysis tools into Telegram chats to better understand customer emotions or behavior. This will be beneficial for crafting appropriate responses. It could become a popular lead generation tool, anticipating customer needs and suggesting proactive solutions by looking at chat history.

These are just some of the possibilities we can expect to see as the future is likely to be driven by advancements in AI, Machine Learning, and continued focus on optimizing the customer experience.