Ensuring Consent for Phone Number Data Collection

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By 2022, 70% of office workers will interact with conversational platforms on a daily basis.If you think chatbots are here to replace support agents, you are wrong. Bots free up support staff time by quickly answering common or routine customer questions. This also frees up your agents to focus on complex issues.

Chatbots pave the way for seamless interactions between agents and customers. With bots, you will be able to address a wide range of customer queries by setting up pre-defined responses.

There is a limitation to using chatbots. Some tasks can only be performed by agents. For example, answering queries by listening to the tone of voice of the customer cannot be done by technology.

Therefore, bots are only used as a tool to improve the efficiency of the query system and reduce the effort of the agents.

There are countless advantages to using Chatbots, but we will just cover the top four:

Provide round-the-clock support: If your customer asks you a question at 2am in the middle of the night, don’t worry. The bot will be ready to resolve the issue quickly, reducing the burden on your support reps. With 24×7 support, europe cell phone number list customers won’t have to wait long to get their queries resolved. Chatbots reduce your investment and also cut down on customer churn.
Increase response rate: By triggering responses within minutes or seconds, you will be able to respond to more queries in less time, which is definitely not possible when done manually.
Collect feedback: Chatbots can collect real-time feedback from customers at any point in the customer journey. Bots can ask customers to rate the conversation, provide feedback on service, etc. and record them directly into your system.
Track Customer Satisfaction: Bots can track customer satisfaction by tracking feedback data. You can use this data to generate results in the form of Customer Satisfaction Score (CSAT) or Net Promoter Score (NPS) . This allows you to understand your customers in a better way and make necessary changes to your products and services.