This is the power that the BPA tool possesses.

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If you are in a support team, you probably receive a lot of customer support requests via email or chat. And if you are a manager, you have to distribute the cases evenly to support agents. If done manually, it is definitely a time-consuming process. On the other hand, Business Process Automation (BPA) tools can simplify this task in just a few seconds.

Want to know how? Find out.

BPA can automatically sort and categorize incoming messages or queries based on keywords and phrases and assign them to the appropriate agents. This saves you time and reduces errors that can occur with manual sorting.


Let's learn more about BPA and why it's important for your business.

Business Process Automation (BPA)
Business Process Automation is a software that automates europe cell phone number list repetitive business operations so that employees can focus on other important tasks that need to be done immediately. It is implemented to streamline end-to-end processes and achieve a specific organizational goal. Some of the business processes include sales forecasting, order requests, marketing campaigns, etc.

So why should someone adopt BPA if you have the skills to automate your workflow?

While both approaches do the job of automating, there are slight differences.

BPA focuses on using technology to automate entire business processes, while workflow automation focuses on automating individual tasks. Consider the example of marketing campaigns.