Your company is doing a lot more than it promises

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Bappy10
Posts: 195
Joined: Sat Dec 21, 2024 3:48 am

Your company is doing a lot more than it promises

Post by Bappy10 »

This situation may seem good, but it is actually not very smart. Firstly, the chances of selling a product decrease because you are under-promising. Secondly, it can create an uncomfortable feeling for the customer. Suppose that with a first small purchase you immediately get a private dinner with the big boss of that company, that would seem strange. In order to get positive conversations, it is not necessary to interact with customers in the superlative every day. That can even lead to negative conversations. There is an exception and that is the one-time surprise. If you do something exceptional for a customer and position it as such, brother cell phone list you can get an extremely satisfied customer. A typical example is an upgrade from economy to business class on a plane. Customers realize that this is exceptional, but still think it is fantastic.
Make managing expectations a rational process
Managing expectations is a science. You can train yourself to do it and see the conversations about your company increase visibly. The most difficult moment occurs when formulating the promise. We tend to think that promising too much makes the customer satisfied, but it actually increases the risk of dissatisfaction.

Carglass is a company that is very good at this. It starts with making an appointment.
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