LivePerson Named a Customer Service Leader in Forrester New Wave Research

[nusratjahan]

New Wave reflects an emerging category of digital customer service solutions that can help understand customer behavior and intent and deliver highly contextual experiences based on friction points along the customer journey .

LivePerson was also cited as a company that supports chatbot buy bulk sms service and agent interaction, and offers queue management capabilities and business insights to optimize operations. The report highlighted LivePerson's chat , messaging , and chatbot capabilities as particularly noteworthy .

“We are proud to be named a Leader in this new independent Forrester New Wave report and believe it is an incredible recognition of our position in the industry ,” said Robert LoCascio, CEO and Founder of LivePerson . “ I would like to congratulate the entire LivePerson team for providing market-leading solutions that make it possible for any brand to execute a communications strategy .”