By Daniela Carrasco
Marketing4eCommerce Editor
LThe next edition of Expo Relación Cliente , known as Expo RC , promises to be an unmissable event for customer relations and contact center professionals . Under the backdrop of Japan , the fair will be held at Kinépolis , Ciudad de la Imagen, in Pozuelo de Alarcón, Madrid , on November 22 and 23. With an estimated 1,400 attendees, 82 sponsors and 80 speakers , the IFAES event is presented as a meeting space where crucial topics in the field of customer experience will be explored.
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What to expect from the 1st day of the RC Expo: November 22
The event agenda will include a variety of topics colombia number data reflecting the latest trends and challenges in the field of customer experience . From the opening of doors and the reception of attendees at 8:45 to the networking at 14:15, the day on November 22 promises to be intense and informative. One of the highlights will be the panel sponsored by CX BLOG, moderated by Santiago Muñoz-Chápuli , Executive President and Founding Partner of On Soluciones and member of CX BLOG. The panel will address the connection between business ethics and consumer perception , exploring whether ESG criteria have become a new loyalty tool.