, responsible for chat. She gives the most important arguments for choosing the new package. Perhaps this will help others in selecting an online chat function.
Distribute chats
Make sure that the package can at least indicate to visitors whether there is a queue for the chat. In addition, automatically distributing incoming chats is very useful when you work with a team. And then preferably also based on the workload of the employees. This prevents customers from having to wait too long for an answer.
If your company is also active in different countries or has to deal with staff with vietnam mobile phone number list specific product knowledge, it is very nice to be able to select the chats on that basis. For example, Lotte van 't Klooster indicates that the chatters are assigned to the employees on the basis of language preference, among other things.