IT specialists: why disagreements arise and what can be done about it

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Imagine a situation: a company has an idea to improve its work with the help of IT development. The idea is positive, but as a result, resources are wasted and the expected results are not achieved.

What is the reason for the failure? There are many venezuela whatsapp number data options. Sometimes the problem is that businessmen and IT specialists seem to speak different languages. Stanislav Pyatetsky, head of production at AWG, told us how to avoid disagreements.

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Incorrect presentation of business requirements and lack of understanding of limitations by the IT department
Case . The fictional company "ShinoTazh" has been selling spare parts and providing specialized auto services, mainly offline, for many years. There is a task to develop online sales channels in the B2C and B2B segments. On the business side, there is an understanding of the areas in which to improve customer experience and optimize operating costs: the strategy, backlog, and business initiatives have been defined. But time passes, resources are spent, and there is no result. The IT team receives regular financial injections, but it is still not possible to ensure the implementation of the necessary changes.

What is the reason ? The IT team is unable to implement complex features because business processes are not systematized:

there is no description of the architecture that is understandable to all parties;
there is no agreed task management process;
Some IT systems do not have specific owners.
It turns out that in the process of implementing a business initiative, important stages are not passed. Therefore, the requirements remain vague, are not formalized in documents, but are broken down into many small subtasks that are distributed across backlogs in various systems without clear metrics for assessing the success of implementation.