f you are contemplating switching your telecommunications system from PSTN/ISDN to VoIP then you should be aware of the potential differences between providers. The following are key things to consider when choosing a provider for your organisation:
Value
Whilst the budget holders may say otherwise, and although important, price should never be a priority when choosing business VoIP providers. Instead of pure cost, i malaysia telegram t should be value for money that ultimately drives the decision. Today’s marketplace is ultra-competitive which also means that, in theory, the price differences between providers should not be significant anyway.
You should opt for a provider who offers 24/7 customer support and who has a knowledgeable customer service team.
Reliability
You want to ensure consistent access to a high quality and reliable service. You should ask for details as to where the provider will keep your data what their backup and recovery plans are. In addition, you should ask about the percentage of calls that are dropped and how they monitor call quality.
Company size
If you opt for a large provider, you may benefit from more sophisticated equipment/infrastructure but you may be one of thousands of clients, so you may not be able to have your own dedicated account manager and might be given lower priority than branded customers. A smaller provider may be able to give a more personalised service and you would probably have your own account manager – but their infrastructure/equipment may not be as sophisticated.
Pricing plans/contract flexibility
A good provider will ensure that you can tailor a service plan/package to suit your specific needs. Most deals will include some unlimited calls (these might be local, long-distance, or even international). You will want to establish for how long you are committing to them and how, if necessary, you can terminate the contract before its end date (and if there is a penalty charge for doing so).
Extra features
Ask your potential provider what features are included and which cost extra. Many providers include facilities such as call forwarding, conference calling, and caller ID as standard at no extra cost whilst more complex Unified Communication tools may cost extra.
Hardware
You need to ask if/what hardware is included in your deal. For example, will they provide handsets or a PBX?
Integration
Several VoIP providers now offer software that can be integrated with CRM systems. It is worth asking about this as you may want to look at a CRM overhaul as part of the overall upgrade to your systems. Integrating VoIP with a CRM can provide numerous benefits, including the ability to log calls, faxes, and emails against a customer record. This enables you to see at a glance any previous interactions you have had with them when they call.