AI automation to improve your customer support workflow and run processes on autopilot.

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What really caught our attention about Freshdesk is its ticket conversion features. It allows you to convert phone calls, social media direct messages, and even brand mentions into tickets and have your team handle these issues, allowing you to create an omnichannel customer experience.

Pricing: The basic version of the software starts at $15 per month per agent. There is a free version of the support software that supports up to 2 agents but only includes ticketing and knowledge base features. A 14-day free trial is available.

Why we recommend Freshdesk: Freshdesk is a great help desk software for anyone looking for an easy-to-use yet powerful tool to support their customers. It's also much more affordable than more popular options like Help Scout.

6. Nextiva (Best Phone Support for Business)
Nextiva help desk page
In our opinion, Nextiva is the best phone service for small businesses. In addition to phone support, Nextiva offers a complete multi-channel support solution that is suitable for both small businesses and large call centers.

In fact, at WPBeginner, we use Nextiva for all of our phone list of germany cell phone number support needs. It helps our teams respond to incoming customer calls from anywhere in the world without using their own personal cell phone numbers. For more information, you can read our full review of Nextiva .

The integrated help desk solution is also excellent, allowing you to communicate across many different channels from a single app, including phone, email, and team messaging .

The ticket management system is easy to use. You can set priorities, send reminders, notify your team, and more.

Advantages of Nextiva:

Features to improve your customer support processes, such as canned responses, self-service documentation , and instant insights into your customers.