In my opinion, you should always try to look as natural as possible. Keep it
professional, yes, but try not to look like a lawyer. Unless of course you are a lawyer. You know what I
mean.
There are different ways to send a formal message on WhatsApp to customers,
depending on the circumstances or desired activity. Three main types and three niche usage categories for WhatsApp
welcome messages have been determined.
Regardless of the business or industry, the main categories of greetings refer to
common situations that businesses should prepare for. They include:
message
Formal message from customer support on
WhatsApp
WhatsApp Away Message
Let's take a look at how to create a WhatsApp welcome message for each of them, using a
sample WhatsApp Business welcome message as a guide.
1. General welcome message
The first impression of your brand is created with a standard formal message on
WhatsApp. It should reflect your ideals and set the mood for the conversation, whether it’s informal
and pleasant or the height of professionalism. Normally, this is sent during business hours.
Here are some examples of standard WhatsApp business greetings:
“Hello! Nice to meet you. Please
let us know how we can be of service and we will be in touch soon. Well done, [Company Name].
Welcome to [company name]. What can
we do to help you right now?
“Hello, we at [company name] are
delighted to hear from you! How can we help you right now?”
2. Formal message from customer support on WhatsApp
Maybe you have a special customer service queue, or people are asking for help all the time.
A good support-focused WhatsApp welcome message lets users know they’re in the right place to ask
for help, provides additional resources if needed, and assures them that their issues will be followed up
on.
How to Send a Formal Message on WhatsApp
Here's how to create a WhatsApp Business welcome message that emphasizes support:
“I appreciate your message. Our
customer service staff will be there for you shortly.
“You have arrived at [company
name]. Within the next two hours, you will receive a call from our support staff. For immediate assistance, dial
[phone number].
Visit our FAQ page at in the
meantime, check if your questio ... email list an example of a WhatsApp Business greeting
:
“I appreciate your message. We are
not here at the moment. We are open throughout [business hours]. We will get back to you next
day. Well done, [Company Name].
"Hello! You have reached [company
name]. At this time, we are unable to respond. Our office is open during the holiday season at [office
hours]. Within 24 hours, you can expect a response. I hope you have a wonderful
day.
“Dear customer, [company name] is
temporarily closed due to unforeseen circumstances. We risk assuming that business will resume on
[date]. We regret any inconvenience this may have caused.
Now let’s look at three different WhatsApp welcome messages that are suitable for
various situations or use cases.
WhatsApp Welcome Message Examples
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