What excites your customers and what are they not satisfied with? Are you looking for the best price or is an exciting shopping experience more important to you? Customer feedback not only gives you insights into the characteristics of your target group, it also gives you a completely new perspective on your own product. Once you have received the feedback, it is important to evaluate it properly.
Customer feedback can be obtained in a variety of ways . If you want to conduct a classic online survey, our SeaTable template is a simple and efficient tool that will take your customer support to the next level. Your customers can give direct feedback using a web form. The answers are immediately saved in your table and are available to your israel rcs data team for evaluation. Statistics can be used to immediately identify particularly positive aspects, but also weak points. The main advantage of SeaTable is that both data collection and data evaluation are carried out in the same tool. There is no need for laborious data processing.
Let’s take a closer look at the customer feedback template:
Structure of our customer feedback template
In this template, customer feedback for a fitness app was collected and evaluated. Important information about the customer such as name, email address, date of feedback and the completed feedback file are located in the first four columns. The feedback file is stored centrally for every user of the table and can therefore be accessed immediately. This saves you the hassle of searching for documents in folders on your PC.