In the era of digital technology and automation, the phone italy business mailing listremains an important channel of interaction between business and people. But to effectively sell banking products over the phone, it is necessary to use active and diverse communication methods, with the client. What exactly can be sold in call center outsourcing Outsourcing call centers for bank sales is a common practice that allows banks to focus on strategic tasks, transferring operational processes to third-party companies. Bank call centers can successfully sell credit, debit cards, consumer loans, deposits, as well as special banking service packages.
Let's look at an example. A person already uses a bank debit card and actively makes purchases, which is reflected in the data on his transactions. The call center, analyzing his profile, initiates a call to offer him to apply for a credit card with cashback, based on his purchasing activity. The call center operator, following a pre-prepared script, begins a conversation with the client. He explains that the bank's credit card has unique conditions: % cashback on purchases in certain categories (for example, on fuel and in supermarkets), a -day grace period on the loan, rubles for servicing in the first year, provided the card is issued within a week.