Leverage Multiple Communication Channels

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Three Keys to an Effective Virtual Training Communication Plan
We’ve learned that the more our trainers communicate, the more we neutralize confusion and improve the experience for learners. There are three keys to breaking through confusion:

Over-communicating. With virtual training, one-and-done communication does not work. Develop and execute a systematic ongoing communication plan in advance for every virtual course you teach. Even when you feel like you communicate enough, you probably don’t.
Clear and concise communication. Review it once, review it twice, and be sure that anyone who reads, listens to, or watches it will understand exactly what you are communicating. Keep your message direct and brief.
Being available. Make sure that learners have easy access to you for questions and troubleshooting—and be responsive. In situations where you are not available, ensure that learners have an alternate contact point.
Your virtual training communication plan for each delivery should:
Get important information in the hands of learners early and often
Remove excuses for not having the information or understanding the information
Build emotional connections with learners
Engage learners early
Create buzz and excitement for the course
Give you the moral high ground with learners and leaders who uk telegram data may blame you for their failure to read, listen to, or watch what you send them
To accomplish these objectives, it is up to you to leverage every communication channel at your disposal to connect with your learners before, during, and after training.

Never assume that people are reading and consuming what you send them.

You can put money on the fact that learners and leaders will not read the emails that you send them about the virtual training delivery. There are a number of reasons for this, including overwhelmed inboxes, competing priorities, spam filters, and passive resistance when learners see no value in the training or don’t wish to attend.

Attention spans have contracted. The modern world moves at lightspeed. Information overload is a state of being for most people. Attention is currency and make no mistake, you are in a pitched battle for your learners’ attention.

In addition, with the many ways we communicate in the modern world, people tend to gravitate toward preferred channels. If you do not communicate on that channel, the people who do may miss your message.