The company has since regained the billions of dollars in market value it lost following the incident reported by the Financial Times on Sunday. The company's shares plunged by more than a third in the two weeks following the outage and are now worth more than before the failure, according to the report.
Chief executive Georg Kurtz told the Financial Times belize consumer email list that the company had recovered by turning the crisis into a competitive advantage, noting that the incident had not eroded customer trust. Customers are here to stay, Kurtz said. One of our customers said the fracture healed stronger and they don't want it to happen again. Conversely, there may be greater risk from the perspective of competitors who have not experienced anything similar.
The Financial Times noted that IT, known as the first line of defense against cyber threats for many well-known companies, added to the scale of disruptions in March. While the insurer only slightly lowered its guidance for the fourth quarter, anticipating the outage could cost billions of dollars, the report said customer retention in the quarter when the outage occurred was only .
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