Ask customers to leave feedback immediately after purchase
How to get a review? The easiest way is to ask the buyer to tell about their impressions of the product after completing the order. This will allow the consumer to evaluate the service, the philippine country code work of the support service and the managers who help to choose the product, etc.
You can get feedback from customers in this way:
By setting up a reminder on the website. When ordering through a web resource, the offer to leave a review can be set up in the client's personal account. For example, when buying products through SberMarket, after receiving the order, the system offers to evaluate the work of the assembler and delivery person according to several criteria. A pop-up reminder in the personal account allows you to get more ratings than relying on the fact that the client will independently go to the site or application and give credit to the product/service.
By sending a reminder by email. After placing a one-time order, the client may not visit the site again. Companies that think about how to get a review for free send him an email asking him to tell about his impressions of the purchase. It is better to send such a reminder the day after the purchase, giving the client the opportunity to try the product in operation. This is how the State Services service asks to leave an opinion.
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By sending an SMS with a request to evaluate the service or product. The message can be sent on the day of purchase, attaching a link to the form to fill out. Those who are thinking about how to get a review should remember that this method is not very convenient for the client, since it requires him to go from SMS to the browser using a suspicious link. At the same time, most people read messages more often than letters sent to e-mail or notifications in their personal account on the site.
By calling and asking the customer's opinion about the purchase. During the conversation, you can get detailed feedback that will help improve the service or product. Having received the buyer's consent, you can publish part of the conversation on the website, which will allow potential customers to read the review.
Companies that are thinking about how to get a review and increase their rating can ask the buyer to share their opinion not on a branded resource or in an application, but, for example, on Google Maps. It is better to immediately send the client a link to the response form. This will increase the chances of getting a rating compared to having to independently search for the right company.
Ways to get feedback
Algorithm for creating a link for a review in Google Maps:
Go to Google Places API.
Enter the company name indicated in the Maps and the address in the special field.
Copy the company ID tag that appears.
Add it to the end of the link https://search.google.com/local/writereview?placeid=.
The finished link will be too long, so it is better to shorten it using any special service. After that, the link with the form to fill out can be sent to clients, for example, via SMS.
The first, obvious and simple way to get a review is to ask the consumer to leave it immediately after the purchase. However, you can also ask those who have purchased the product before to rate it.